Refund policy

RETURN & REFUND POLICY

At ShopNova, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

RETURNS
- You have 30 days from delivery to request a return
- Items must be unused, in original packaging, and in the same condition you received them
- To initiate a return, please contact us at [your email] with your order number

REFUNDS
- Once we receive and inspect your return, we'll notify you of the approval or rejection
- Approved refunds will be processed to your original payment method within 5-10 business days
- Original shipping costs are non-refundable

DAMAGED OR DEFECTIVE ITEMS
- If your item arrives damaged or defective, contact us within 7 days of delivery with photos
- We'll send a replacement or issue a full refund at no additional cost to you

EXCHANGES
- We currently do not offer direct exchanges
- Please return the original item and place a new order

CONTACT US
For any questions about returns or refunds, email us at [your email]