Shipping policy

SHIPPING POLICY

Thank you for shopping at ShopNova!

PROCESSING TIME
Orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order ships.

SHIPPING TIMES

Canada:
- Standard Shipping (Free): 7-14 business days
- Express Shipping ($20): 5-8 business days

United States:
- Standard Shipping (Free): 10-18 business days
- Express Shipping ($34.90): 7-12 business days

Please note that shipping times are estimates and may vary due to carrier delays, customs processing, or peak seasons.

ORDER TRACKING
Once your order ships, you'll receive an email with a tracking number. Please allow 2-3 days for tracking information to update.

CUSTOMS & DUTIES
For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in our shipping costs.

SHIPPING ADDRESS
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

LOST OR DELAYED PACKAGES
If your package appears lost or is significantly delayed, please contact us at tristan@brilliant5.ai and we will work with the carrier to resolve the issue.

QUESTIONS?
Contact us at tristan@brilliant5.ai for any shipping inquiries.